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Privacy Policy

Last updated: April 5, 2026

1. Introduction

Webmotion HQ ("we", "our", or "us") operates TrackInvoice, an invoicing and business management platform accessible at invoice.webmotionhq.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile integrations, and messaging bot services (collectively, the "Service").

By using our Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, and password when you register.
  • Business Information: Company name, address, logo, tax identification numbers, and banking details.
  • Invoice & Financial Data: Customer details, invoice amounts, items, payment records, and transaction history.
  • Messaging Data: Messages sent and received through our Telegram, WhatsApp, and Instagram bot integrations for the purpose of invoice creation and management.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, and actions taken within the platform.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies: Session cookies for authentication and preference storage.

2.3 Information from Third-Party Platforms

  • WhatsApp: Phone number and message content sent to our WhatsApp Business bot.
  • Instagram: Instagram user ID and message content sent to our Instagram bot.
  • Telegram: Telegram chat ID and message content sent to our Telegram bot.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our invoicing platform and related services.
  • Process and manage invoices, payments, quotes, and customer records.
  • Facilitate invoice creation and management through messaging bots (Telegram, WhatsApp, Instagram).
  • Send invoices, payment reminders, and receipts to your customers via email, SMS, or WhatsApp.
  • Manage your account, subscriptions, and billing.
  • Communicate with you about service updates, security alerts, and support.
  • Comply with legal obligations and enforce our terms of service.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We share your data only in the following circumstances:

  • Meta Platforms (WhatsApp & Instagram): Message data is transmitted through Meta's APIs to enable our bot functionality. Meta's use of this data is governed by their own privacy policy.
  • Payment Processors: When you make subscription payments, transaction data is shared with our payment gateway (e.g., Paystack) to process your payment.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process.

5. Data Retention

We retain your personal data for as long as your account is active and as needed to provide you with our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

Messaging data (bot conversations) is processed in real-time and is not stored beyond what is necessary for session management and invoice creation.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit (HTTPS/TLS).
  • Secure password hashing.
  • Webhook signature verification for all messaging platform integrations.
  • Access controls and authentication mechanisms.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data.
  • Data Portability: Request your data in a portable format (e.g., PDF invoices).
  • Withdraw Consent: Withdraw consent for data processing at any time by discontinuing use of the Service.

To exercise any of these rights, contact us at support@webmotionhq.com.

8. WhatsApp & Messaging Bot Privacy

Our messaging bot integrations (WhatsApp, Instagram, Telegram) are used solely for the purpose of invoice creation and management. When you interact with our bots:

  • We only read messages you send directly to our bot.
  • We do not access your contacts, media, or other personal content on these platforms.
  • Your messages are used to process commands (e.g., create invoices, check status) and are not used for advertising or marketing purposes.
  • You can unlink your account at any time from your TrackInvoice settings.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: